Click templates

6. For all communications and interactions – making customer service improvements

Template for online local authority services, simplifing and speeding up processes for customers and employees. Delivering dramatic improvement in NI14 - avoidable contact.

click navigation templates have been developed for and by frontline people in different organisations. We use them as the basis for designing customised solutions for all kinds of businesses.

Flexibility and speed of design are built in, enabling you to develop prototypes quickly, demonstrating to stakeholders the business benefits of rethinking customer and staff interactions.