• Multi channel conversational selling and servicing solutions
• Learning coaching and development
• Customer engagement management
• Knowledge Management
• Realising organisational culture, behaviours and values

my mentor is the iQeQ learning portal. It can be adapted to any industry where learning is fundamental to the development of staff to achieve business objectives.

my mentor delivers:

• Improved speed to knowledge & ROI
• Improved investment time utilisation
• Targeted, timely and relevant ‘bite size’ learning
• Cost effective alternative to ‘sheep dip’ learning
• Improved focus and quality of training design & delivery
• Continuous up-to-date improvement & driving of best practice

“An easy to navigate, online, ‘one stop’ learning, performance management and mentoring tool, that gives everyone immediate access, in context, to the organisation’s best Manager, Coach and/or Advisor.

my mentor supports the delivery of consistent, world class, customer service quickly, confidently and with a smile. While facilitating the business to consistently outperform its financial and service targets.

Why it works:

• Access to content - right time, right place, right context
• Learning embedded in the process
• Relevant to each individual & their role
• Best practice - personalised to each individual
• Drives consistent coaching standards across the organisation
• Simple & intuitive to use
• Up-to-date, immediate and responsive to demands
• Strong user buy in to manage and evolve the system