click kit

4. click has been documented in clear, easy to use guides and is supported by an initial two day training programme. click will be available online in 2010.

This is a kit consisting of:

1. process & methodogies
2. materials and software tools
3. insight
4. guides

To enable:

• stakeholder engagement and buy in
• capture and analyis of content
• customer, employee and business insight
• creation of highly engaging, intuitive and efficient solutions

Working for call centres, face to face and online interactions.

The principle behind the click kit is simple: we pass the kit over to you. The kit will enable your teams to develop solutions in-house.

click can be used by:

Any business where there is a need to simplify complex services, products or processes.

Technology people who want to understand the requirements of the business.

Software vendors who need to get authentic and accurate information from their clients.